1. About this policy
This policy explains what personal information Rongo Campus Market (RU Online Market) collects, why we collect it, who we share it with and how we look after it.
It applies to customers, vendors and riders using the platform.
2. Information you give us when you register
When you create an account we collect your full name, email address, phone number and password (stored only in a securely hashed form by our authentication provider).
We also record which campus you select and, where you provide it, your profile photo.
3. Delivery information
When you order for delivery we collect the delivery location you enter: area, building or hostel, room or house, landmarks, notes and a contact phone number. We may record the distance zone used to calculate your delivery fee.
This information is shared with the vendor and the assigned rider only so that your order can be prepared and delivered.
4. Order information
We keep records of your orders: the items, quantities, prices, delivery fee, totals, order status history, timestamps and the vendors involved.
5. Payment information
Payments are processed by Paystack. Your card or M-PESA details are entered on the provider's secure payment page — we do not collect or store full card numbers or M-PESA PINs.
We store the payment reference, transaction identifier, channel, amount, currency, status, verification time and the email or phone used for the payment, so we can confirm payments, handle refunds and answer questions.
6. Vendor and rider information
Vendor applications collect business details, contact details, pickup location, operating hours, example items and any supporting documents you upload. Rider applications collect contact details, operating area, experience, availability, schedule and licence information.
Approved vendors also provide payout details — the account holder name and M-PESA number, or the bank name, account number and branch — which are used only to pay settlements.
7. How we use your information
To create and secure your account; to show you the right campus catalogue; to take, process and fulfil orders; to calculate delivery fees; to process payments and verify them; to coordinate delivery with riders; to handle refunds and disputes; to run customer care; to calculate and pay vendor settlements; and to keep the platform safe and working.
We also use aggregated, non-identifying information to understand demand and improve the service.
8. Communications
We send service messages about orders, deliveries, payments, refunds, support requests, settlements and account or security activity. These are necessary to use the platform.
Promotional and marketing messages are kept separate from service messages. Accepting the Terms & Conditions, acknowledging this policy or verifying your phone number is not marketing consent.
Phone verification uses a one-time code sent by text message. The code is stored only in a hashed form and expires shortly after it is sent.
9. Who we share information with
Vendors receive the order details they need to prepare your order, and your first-line contact details where required. Riders receive the delivery location and a contact number for that delivery.
Our payment provider receives the information needed to process and verify payments and payouts. Our hosting and database providers process data on our behalf.
We may share information where the law requires it, or to investigate fraud, abuse or safety concerns. We do not sell your personal information.
Recipients of a message from us never see the details of other recipients.
10. Security
Access to data is restricted by account, role and database-level security rules, so customers can only see their own profile, addresses, cart, orders, refunds and support requests.
Uploaded documents and refund evidence are stored in private storage and are only reachable through short-lived links given to the people who need them. Payment secrets and provider keys are stored as server-side secrets and are never exposed to the browser.
11. How long we keep information
We keep account and order records for as long as your account is open and afterwards for as long as needed for accounting, tax, dispute and legal purposes.
Financial records, including settlements and refunds, are kept as historical records and are not silently overwritten.
12. Your rights
You can view and update your profile and addresses in your account at any time, and you can ask us for a copy of your information, ask us to correct it, or ask us to close your account and delete information we are not required to keep.
To make a request, contact us using the details below.
13. Cookies and local storage
We use cookies and browser storage to keep you signed in, remember your selected campus and hold your cart. These are needed for the platform to work; we do not use advertising trackers.
14. Third-party services
We rely on trusted providers for authentication and database hosting, payment processing and payouts, and message delivery. Each processes only the information needed for its part of the service, under its own privacy terms.
15. Children
The platform is intended for adults and older students able to enter into a contract. We do not knowingly collect information from young children.
16. Changes to this policy
We may update this policy. The current version and its version number are always published here, and material changes may be brought to your attention in the app.
17. Contact us
Phone: +254 182 200 974
Email: ruonlinemarket@gmail.com
Address: Rongo, Migori County, Kenya
See also our Terms & Conditions.